Grievance Redress Mechanism
Grievance Redress Mechanism
Grievance Redress Mechanism
The establishment of an effective grievance channel for construction projects is a crucial aspect of project management. It is essential that all parties involved in a project have a clear and structured way to raise complaints or grievances. One approach that can be employed is to divide the grievance channel into several levels.
Firstly, at the project site level, there should be open communication channels between the parties. However, if the issue cannot be resolved within the specified timeframe, the next step is to involve a committee at the second level.
This committee typically comprises representatives from the local government (LG) and project consultants. Their role is to review the grievances raised and identify a solution that is acceptable to all parties involved. However, if the issue remains unresolved, the final step is to involve the general manager (GM) at the third level.
While the planning policy may originate from the centre, the GM is ultimately responsible for addressing the problem on the ground. When all other avenues for resolution have been exhausted and the problem remains unresolved, litigation may be the only remaining recourse. It is important to note that litigation should not be the desired solution; however, in some cases, it may be the only option left. By establishing effective grievance channels and providing clear resolution steps, construction projects can reduce potential conflicts and ensure the smooth running of the project.
